Warranty & Returns

Warranty & Returns


Product Warranty Period:

  • Batteries – 3 Months
  • Construction – 1 Year
  • Farm Implements – 1 Year
  • Gate Openers – 1 Year
  • Garden Fountains and Ornaments – 3 Months
  • Garden Power Tools – 1 Year
  • Generators – 1 Year (Batteries 3 Months) or 200 hours (which ever comes first)
  • Greenhouses – Aluminium 15 Years, Polycarbonate Panels 10 Years (excluding hail damage)
  • Honda, Kohlar, Briggs & Stratton engines may have extended warranty periods 1-3 Years
  • Log Splitters – 1 Year
  • JAJ – 1 Year
  • MYW Electric – 1 Year
  • Marine – 1 Year
  • Neraus – 2 Years
  • Pet Products – 3 Months
  • Pergolas – Aluminium 15 Years, non structural 2 Years.
  • Portable Buildings – 1 Year
  • Pumps – 1 Year
  • TV Brackets – 5 Years

Any warranty is subject to the following conditions:

  1. GoodsDirect2U warrants to the original retail purchaser only, that the product purchased shall be free from defects in material and workmanship under normal use and service duration for the period of warranty.
  2. Warranty coverage will begin on the product shipment date.
  3. Warranty covers only defects that arise as a result of normal domestic use of the product, and does not cover any other problems, including those that arise as a result of improper installation, maintenance, modifications or acts of nature. (fair wear and tear – chips scratches etc and misuse excluded).
  4. Warranty will not cover the operation of the product outside the products specifications.
  5. Warranty will only cover the product itself, not accessories, or any shipping costs. Warranty does not cover products that have been tampered with in any way.
  6. The expense of all postage or shipping costs from a customer to the GoodsDirect2U Ltd shall be the sole responsibility of the customer.
  7. Damage resulting from failure to use the product in a manner consistent with our/manufacturers recommendations shall render the limited warranty void.
  8. No warranty is offered for rust or corrosion of products within 10km (kilometers) sea coastal areas.
  9. Damage due to extreme weather conditions inclusive of extreme heat, rain, hail, strong winds, lightning, floods, natural disasters (E.g., earthquakes), accidents and force majeure are excluded.
  10. In no event shall GoodsDirect2U be liable for any incidental, special, indirect or consequential damages, whether resulting from the use, misuse or inability to use the product or from defects in the product.
  11. GoodsDirect2U retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. Such remedy shall be your sole and exclusive remedy for any breach of warranty.
  12. Warranties for 5 years and above are prorated. Should the defects or deficiencies occur within the period stated below and under normal conditions of use, which are detrimental to the usability of the product, GoodsDirect2U Ltd undertakes to pay the repair cost to the following extent and within the following period of time or – and this is within the complete discretion of GoodsDirect2U Ltd – to replace the part of the products claimed which proved to be defective according to mentioned specifications. The substitute performance is limited to the initial sales price of the defective part of the products. The burden of proof regarding the defect lies with the initial buyer of the product. Depending on the date the defect is reported to GoodsDirect2U Ltd, justified substitute performance is guaranteed at the following percentage rates:

Prorated warranty costs over 5 years covered by GoodsDirect2U Ltd is determined by the amount of time left on the warranty period divided by the total warranty period will equal the % of cost burdened by GoodsDirect2U to pay towards fixing or replacing the defective item.

Time from purchase vs material / repair cost covered by GoodsDirect2U Ltd:

Up to 5 years old: Up to 100% of costs.

6 Years old out of 10 Years = 40%, 6 Years old out 15 years = 60%

7 Years old out of 10 Years = 30%, 7 Years old out 15 years = 53%

8 Years old out of 10 Years = 20%, 8 Years old out 15 years = 46%

9 Years old out of 10 Years = 10%, 9 Years old out 15 years = 40%

10 Years old out 15 years = 33%

11 Years old out 15 years = 26%

12 Years old out 15 years = 20%

13 Years old out 15 years = 13%

14 Years old out 15 years = 6%


Pull Starts

Pull starts with broken springs, will not be covered under warranty.


Our greenhouses have a snow load of 16 to 18 PSF (pounds per square foot), withstand the wind load capacity of 20 meters/second. Ratings:

Wind Load – 20 meters/second equates to 72 Kilometres per hour.

Snow Load – 16 to 18 PSF (pounds per square foot) equates to 78.1 to 87.9 Kilograms per meter2.


For more detailed information on all of the above please see our Terms and Conditions.


Order Missing or Damaged

All items which are shipped must be completely unpacked and inspected before being signed for, if the item is damaged, you must sign the signature as “damaged” and the purchaser must let GoodsDirect2U Ltd know within 24 hours.

If you have placed an order and believe it has gone missing you must notify us within 7 days of payment of the order.

If you should need to return a product please do so within 7 days of receiving your order. All returns must be in the same condition that they were received and in the original packaging. Shipping charges are not included in the credit and it is your responsibility to pay for all shipping costs (if shipping is “Free” you will be required to pay for the normal shipping cost, deducted off the credit) plus a 15% restocking fee.

Returns must be for a genuine reason, reading the description wrong is not valid reason.

If the buyer needs to return an item for any reason you must contact GoodsDirect2U Ltd first, all returns must also include a note with reason for return, purchase reference, contact name, email and phone number.

GoodsDirect2U Ltd can only issue a refund or credit by request when the item is unused and in its original packaging.

Refunds must be paid into a bank account or refunded back to the buyers credit card.

Typographical Errors

Every care is taken when listing products, however mistakes do happen and in the unlikely event that a product listed on the GoodsDirect2U Ltd website mistakenly has an incorrect price, or description GoodsDirect2U Ltd reserves the right to refuse or cancel any orders placed for the product listed incorrectly. GoodsDirect2U Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made. If the buyers payment has already been made for the purchase and the buyers order is cancelled, GoodsDirect2U Ltd shall issue a credit to the buyers bank account or credit card for the amount of the incorrect price.

Errors and Omissions Excluded. All product and prices are subject to change without notice and only available while stocks last.

Incorrect Shipping Orders

If the buyer have selected a shipping option that does not apply to the buyer, GoodsDirect2U Ltd reserves the right to refuse or cancel the order, or charge for the correct shipping. The buyer will be notified if shipping costs will be extra to what you had selected.

For more detailed information on all of the above please see our Terms and Conditions.

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